Returns, Refunds & Warranty
Every product page states the exact warranty that applies to that item. This page explains how to claim it with G Power & Electronics (Shop No. 1, Sarwar Centre, Hall Road, Lahore).
Dead on arrival / wrong item
If the item does not work when you first open it, or you received the wrong product, message us on WhatsApp within 48 hours of delivery with:
- Your order ID (it looks like
HRL-260928-1234) - A short video showing the problem
- A photo of the parcel and the courier label
We replace the item or refund in full. We pay the return courier cost in these cases.
Manufacturing defects
Within the warranty period stated on the product page, we will repair or replace the unit. Send the item back with the warranty card and your order ID. Shipping to us is at your cost unless the fault appeared within the first 7 days.
What warranty does not cover
- Physical damage, cracks, burnt connectors or signs of tampering
- Damage from incorrect voltage, wrong battery wiring or reverse polarity
- Water damage, insect or rodent damage
- Units opened or repaired by anyone other than our team
- Normal wear on consumables (fuses, cables, clips)
Change of mind
You may return an unused item in its original, unopened packaging within 7 days of delivery. You pay the return courier cost. Items that have been installed, wired or used cannot be returned for change of mind.
Refunds
Refunds are sent by JazzCash, EasyPaisa or bank transfer within 7 working days of us receiving and inspecting the returned item. For COD orders the refund goes to the account you provide.
How to start a claim
- Message WhatsApp 0339 6202062 with your order ID.
- We confirm whether the item is covered and share the return address.
- Send the item with the warranty card and a copy of the order details.
- We inspect and either dispatch a replacement or issue the refund.